Refund policy

At BABA Agro Processing Unit Pvt. Ltd., we are committed to delivering premium-quality, natural, and authentic food products. Every product is carefully inspected before dispatch to ensure it reaches you in excellent condition. If you experience any issues with your order, we are here to help.

Returns

Due to the nature of food products, we do not accept returns once a product has been opened or used.

However, we will accept return requests in the following situations:

  • You received a damaged product.
  • You received the wrong product.
  • The product was delivered in a leaking or broken condition.
  • The product has expired at the time of delivery.
  • The item received is different from what you ordered.

Any return request must be raised within 48 hours of receiving the order.

Return Conditions

To be eligible for a return:

  • The product must be unused and unopened.
  • The original packaging should be intact.
  • The product should be returned with all labels attached.
  • Proof of purchase or order number must be provided.
  • Photographs or a short video of the damaged or incorrect product may be requested.

Non-Returnable Items

The following products cannot be returned:

  • Opened food products
  • Used products
  • Products damaged due to improper storage after delivery
  • Products returned without original packaging
  • Products reported after 48 hours of delivery
  • Products purchased during clearance or special promotional sales (unless damaged or defective)

Refund Policy

Once your request has been reviewed and approved, refunds will be processed for eligible cases.

Refunds may be issued if:

  • The product is damaged during transit.
  • The wrong product was delivered.
  • The ordered product is unavailable after payment.
  • The order is cancelled before shipment.

Approved refunds will be processed to the original payment method.

Refund processing time: 5–7 business days after approval (depending on your bank or payment provider).

Replacement Policy

Instead of a refund, customers may choose a replacement product where applicable.

Replacement requests are available for:

  • Damaged products
  • Manufacturing defects
  • Incorrect items delivered

Replacement products will be dispatched after verification of the claim.

Order Cancellation

Orders may be cancelled:

  • Before shipment for a full refund.
  • If the product is unavailable.
  • Due to unforeseen circumstances beyond our control.

Once an order has been shipped, it cannot be cancelled.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share your Order ID.
  3. Provide clear photographs or a short video of:
    • The product
    • Packaging
    • Shipping label
  4. Our support team will review your request and respond as quickly as possible.

Shipping Charges

  • Shipping charges are non-refundable, except when the return is due to our error or a damaged/defective product.
  • If a replacement is approved, the replacement shipping cost will be borne by BABA Agro Processing Unit Pvt. Ltd.

Quality Assurance

Every product is carefully processed, packed, and quality-checked before dispatch. We take great care to ensure our products maintain their freshness, purity, and authenticity throughout the delivery process.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our Customer Support Team.

BABA Agro Processing Unit Pvt. Ltd.

 Customer Care: +91 82877 33164

 Email: info@bapumart.in

 Website: www.bapumart.in

Our Commitment

At BABA Agro Processing Unit Pvt. Ltd., your satisfaction is our priority. We strive to provide high-quality products and responsive customer service, ensuring every shopping experience is reliable, transparent, and hassle-free.